ITIL Foundation Certification v3 Curriculum Outline
Mentoring ITIL V3 Foundation (ITV3F)
Overview/DescriptionSkillSoft Mentors are available to help students with their studies for the ITIL V3 Foundation (ITV3F) exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
Target AudienceIndividuals who are studying the associated SkillSoft content in preparation for, or to become familiar with, the skills and competencies being measured by the actual certification exam.
PrerequisitesFamiliarity with the exam objectives listed below and skills and competencies being measured in the associated certification exam.
Expected Duration (hours)0.0
Lesson Objectives Mentoring ITIL V3 Foundation (ITV3F)
Service Management as a practice The Service Lifecycle Generic concepts and definitions Key Principles and Models Processes Functions Roles Technology and Architecture Course Number:
mntitv3f
Back to ListTestPrep ITIL V3 Foundation (ITV3F)
Overview/DescriptionTo test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.
Target AudienceIndividuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.
PrerequisitesThe associated SkillSoft certification content should be completed before attempting this TestPrep. This will maximize the effectiveness of the preparation exam.
Expected Duration (hours)0.0
Lesson Objectives TestPrep ITIL V3 Foundation (ITV3F)
Service Management as a Practice The Service Lifecycle Generic Concepts and Definitions Key Principles and Models Processes Functions Roles Technology and Architecture Course Number:
TPITV3F_eng
Back to ListITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
Overview/DescriptionOrganizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
PrerequisitesNone
Expected Duration (hours)1.5
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
Match the organizations involved with the IT infrastructure library and examinations with their role Identify the reasons for ITIL's success Identify the features of the ITIL qualification and examination scheme Identify how a service can provide value Identify the features of services Identify the features of Service Management Recognize the importance of Service Management and the challenges service providers face Match each ITIL volume with a description of what it provides Recognize the goals and objectives of each Lifecycle phase Recognize the scope of each Service Lifecycle phase Recognize the value of each Service Lifecycle phase Recognize the characteristics of lifecycle functions and processes Recognize the scope, goals and objectives, and Service Lifecycle phase in a given example Course Number:
ib_itlu_a01_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
Overview/DescriptionIT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL®), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service automation. It also details the four main activities in the Service Strategy process. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.
PrerequisitesNone
Expected Duration (hours)2.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
Recognize how organizations use assets to create and add value Recognize how to implement service automation guidelines Identify the advantages of service automation Recognize how to use basic Service Strategies to add value Recognize examples of defining the market activities Recognize how identifying the market space helps when developing offerings Recognize how to determine if there is value in a service Identify how the Service Portfolio assists in developing offerings Identify reasons why organizations should develop Service Management as a strategic asset Recognize how an organization develops Service Management as a strategic asset in a given example Recognize examples of the first five steps in preparing for execution Recognize examples of steps six to ten in preparing for execution Recognize how to perform Service Strategy activities Course Number:
ib_itlu_a02_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
Overview/DescriptionIn order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification. This course is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
PrerequisitesNone
Expected Duration (hours)1.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
Identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in Demand Management Distinguish between SLPs and CSPs Recognize the characteristics of Financial Management concepts Recognize examples of Financial Management key inputs Recognize examples of Financial Management key outputs Recognize key features of Risk Management Recognize how to manage Service Strategy in given scenarios Course Number:
ib_itlu_a03_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
Overview/DescriptionIT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a phase of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation exam.
PrerequisitesNone
Expected Duration (hours)1.5
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
Identify the five aspects of Service Design Recognize how to ensure that Service Design scope is aligned with business needs Identify considerations when designing a service solution Identify the options of status within the Service Portfolio Match roles in the Enterprise Architecture with their functions Recognize the areas to consider when designing a management architecture that integrates IT needs with business needs Identify the features of process design Recognize scenarios that illustrate metric tree benefits Demonstrate knowledge of the five aspects of Service Design Course Number:
ib_itlu_a04_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Design Processes
Overview/DescriptionIT organizations require information to create the design specifications necessary to provide IT services to their customers. Service Design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. This course is intended to introduce learners to the Service Design processes. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
PrerequisitesNone
Expected Duration (hours)2.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Design Processes
Recognize the basic concepts of Service Level Management Identify the objectives of Service Level Management Recognize how to conduct the activities involved in the negotiating phase of the SLM process Recognize how to conduct the activities in the monitoring and reporting phases of the SLM process Recognize the activities in the reviewing phase of the SLM process Identify the basics of Service Level Management and how to conduct process activities Recognize the characteristics of the Service Catalog Recognize which Availability Management formula to use in given scenarios Recognize the responsibilities of the Service Catalog manager and the availability manager Calculate availability, reliability, and maintainability Recognize the focus of Capacity Management subprocesses Recognize the components of the Supplier and Contracts Database Recognize the responsibilities of the capacity manager and the supplier manager Recognize the components of the ISM and the objectives of the ISMS elements Sequence the stages of ITSCM Lifecycle Recognize the responsibilities of the security manager and the IT service continuity manager Recognize Service Design processes, objectives, and basic concepts Course Number:
ib_itlu_a05_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles
Overview/DescriptionIT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization, and indiums preparing for the ITIL V3 Foundation exam.
Expected Duration (hours)2.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles
Identify Change Management scope and objectives Identify policies that support Change Management Recognize examples of normal, standard, and emergency changes Recognize factors to consider when recording and reviewing the RFC Recognize factors to consider when assessing and evaluating the change Recognize factors to consider when authorizing, coordinating, reviewing, and closing the change Recognize how components and processes are affected by the Change Management process Recognize factors to consider when implementing a Change Management process Recognize the functions of the Configuration Management System (CMS) Recognize how to determine release-unit levels, which deployment option to choose, and what model to use to build and deploy the release Define and explain release policies Identify the components of the DIKW structure Identify the relationship between the SKMS, CMDB, and CMS Recognize Service Transition processes, basic concepts in given examples Course Number:
ib_itlu_a06_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions
Overview/DescriptionIT organizations must manage their day-to-day service operations according to their business objectives, so that their services are aligned with their business needs. Within the IT Infrastructure Library (ITIL), Service Operation is a phase of the Service Lifecycle that helps IT organizations manage their daily operations to provide these IT services. This course is intended to help learners understand Service Operation with the Service Lifecycle. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® V3 Foundation Syllabus v4.2. exam.
PrerequisitesNone
Expected Duration (hours)1.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions
Identify the best practice principles for effective communication in Service Operation Identify strategies for facilitating successful meetings Recognize the purpose and characteristics of common service operation meetings Determine which service desk structures to use in given examples Recognize the dual role of Technical Management Recognize how IT Operations Management achieves balance between its dual roles Identify the four roles of Application Management Recognize the features of Service Operation functions and how to select a service desk structure and how to staff it appropriately in a given example Course Number:
ib_itlu_a07_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Service Operation Processes
Overview/DescriptionIT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL® Service Lifecycle. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation Level exam.
Expected Duration (hours)1.5
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Service Operation Processes
Recognize how to measure effective Incident Management Sequence examples of the steps in the Incident Management process Recognize how to respond to an incident in a given example Recognize examples of event types Identify the terms pertaining to Access Management Identify Request Fulfillment objectives and responsibilities Recognize how to handle problems using the Known Error Database Match the Problem Management roles with responsibilities Recognize Service Operation process objectives and terms and how to handle a problem in a given example Course Number:
ib_itlu_a08_it_enus
Back to ListITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
Overview/DescriptionIT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will improve the services they offer their customers. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.
Target AudienceFor information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL V3 Foundation exam.
Expected Duration (hours)1.0
Lesson Objectives ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
Identify the metrics organizations gather to support CSI activities Identify the role of SLAs and SIPs in Service Level Management Recognize how to determine metrics and measurements and how Service Level Management activities support CSI Match process owner and service owner with responsibilities Recognize how to implement the Deming cycle in CSI in a given example Sequence the steps in the CSI model Identify the characteristics of the RACI authority matrix Recognize CSI roles and responsibilities and how models support CSI Course Number:
ib_itlu_a09_it_enus
Back to List1yr license: $187.00 per course
*Contact a Training Advisor for Discounted Student and Corporate pricing*
ITIL Certification v3
(Information Technology Infrastructure Library)
ITIL® (the IT Infrastructure Library®) is the most widely accepted approach to IT service management in the world and is
supported by professionals who have obtained their ITIL certification v3. Because it provides a cohesive set of best practices,
drawn from the public and private sectors internationally, professionals benefit from ITIL Foundation Level training to help them
pass the ITIL Foundation Level certification v3 exam.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by
technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution,
which makes ITIL Foundation Level training critical for professionals to stay informed. ITIL Foundation Level has undergone a
major refresh which is reflected in ITIL Foundation Level v3 and represents an important evolutionary step in its life.
The refresh has transformed ITIL Foundation Level certification v3 guidance from providing a great service to being the
most innovative and best in class. V3 allows users to build on the successes of V2, but take IT service management even further.
ITIL Foundation Level version 3 is supported by a comprehensive qualifications scheme, accredited training organizations,
and implementation and assessment tools, making it critical for professionals to participate in ITIL Foundation Level training
in preparation for their ITIL Foundation Level exam.
Benefits of CBT Direct’s Online ITIL Foundation Certification Training
CBT Direct boasts the most beneficial online certification training on the market. With online training, you have the flexibility
to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s ITIL Foundation Level training course is
accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct – the most affordable online
training solution today.
The unique design of CBT Direct’s ITIL Foundation Level certification v3 course emphasizes learner initiative,
self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused
performance objectives and then proceeds to the selection and implementation of instructional strategies and learning
activities appropriate for those objectives. This effective instruction model for CBT Direct’s ITIL Foundation Level
training course ensures the greatest level of comprehension and retention to prepare you for your ITIL Foundation Level exam.
CBT Direct also offers online mentoring for over 100 current major certification exams, including ITIL Foundation Level
certification v3, for IT professionals and end-users alike. CBT Direct’s mentors have a minimum of 20 certifications each
and are available 24/7*.
* Available for most courses.
Who Benefits from CBT Direct’s ITIL Foundation Training?
This course is for information technology managers and support personnel who are looking to improve and streamline the processes
used to support the deployment of information technology within an organization, and individuals preparing for the ITIL Foundation
Level certification V3 exam.
What Professionals Will Learn from CBT Direct’s ITIL Foundation Training
Professionals who participate in CBT Direct’s ITIL Foundation Level certification v3 training will understand the reasons
for ITIL’s popularity and success as well as the features on the ITIL Foundation Level qualification examination scheme.
Our ITIL Foundation Level training program covers the basics of service and service management by identifying how a service can
provide value, the features of services and the features of service management. Professionals will be shown how the ITIL Foundation
Level Service Lifecycle matches to each ITIL Foundation Level volume in the ITIL Foundation Level book set with a description of
what it provides as well as the goals and objectives of each phase. Click here to see a detailed curriculum outline.
IT organizations require information to create the design specifications necessary to provide IT services to their customers.
Service design processes are important because they provide organizations with information that will affect their decisions on
designing solutions for new or changed services. CBT Direct’s ITIL Foundation Level certification v3 training is intended to
introduce learners to the service design processes.
By taking our ITIL Foundation Level training course, learners will be able to identify reasons why organizations should develop
service management as a strategic asset and recognize how an organization develops service management as a strategic asset in a
given example.
ITIL Foundation Level training will help professionals identify the role of Pattern of Business Activity (PBA) and User Profile
(UP) in demand management. They will also learn how to recognize the characteristics of Financial Management concepts, understand
Financial Management key inputs and key outputs.
In preparation for their ITIL Foundation Level certification v3 exam, candidates will study aspects of service design, design
technology architectures, design processes and measurement systems and metrics. Our ITIL training will also help them become
knowledgeable in service delivery strategy, service design tools and process activities.
CBT Direct’s ITIL Foundation Level certification v3 training covers basic concepts of IT service management, the production
and maintenance of IT policies, architectures and documents for the design of innovative IT infrastructure service solutions
and processes. Professionals who participate in our ITIL Foundation Level training program will recognize the benefits of the
program when they successfully complete the ITIL Foundation Level exam and put into practice the knowledge they gained.
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