Communication Online Training Courses
Anger management involves a series of techniques used to reduce the amount of anger felt and expressed. Most business
professionals have had issues in the workplace that have pushed them to the point of losing their composure. When you become
angry it is hard to keep it in but this anger could affect the way your co-workers perceive you and/or jeopardize your job. But
there are things you can do to help keep this anger in check.
Professionals need to understand the relationships they have with their internal and external partners and make sure that
there is a basis of openness and a foundation of trust and common goals.
Writing can be a more complex term then it appears, especially business writing. There are many factors that need to be
examined when somebody is trying to create a document. Different words may sound the same but have different spellings and
meanings. Sentence structure is sometimes hard to establish including applying the right word choices and length. Our course
can help to better define the rules of business writing and help professionals apply them in order to be a more proficient writer.
Communication Skills are the most important soft skill you can learn. Your career will be determined based on how effectively
you can exchange ideas with your fellow co-workers and more importantly, your supervisors. Learn how to get results and
demonstrate leadership through everyday interpersonal communication.
These online courses cover the entire process of successful writing skills, from choosing the proper format for your message and
how to avoid common grammatical errors to grammar fundamentals, writing mechanics and methodical processes.
In this course professionals will learn techniques to identify the right amount of assertiveness to apply in their work
environment and assist them in implementing this change to increase positive feedback in their daily business communication.
Proper workplace conflict management can be crucial to effective relationships within a company or corporation. Conflict can
be productive in certain amounts but can reach a level where it hinder productivity, and can go on to produce even more clashes
and tension. In the right amounts however, conflict can promote beneficial philosophies and help employees improve upon work
performance. Our online training will show professionals how to distinguish the differences between destructive and constructive
conflicts and how to deal with them appropriately.
Effective listening means having the ability to fully comprehend and actively participate in the conversation. Many people either
focus on preparing their response to someone while that person is still talking or impolitely interrupting and therefore hearing
just enough to get themselves in trouble!
One of the most important factors in establishing a positive business development is recognizing the strength and weaknesses
of given and received feedback. This involves individuals and teams as a whole. People are not perfect but in order to make
things run as smoothly as possible they rely on the criticism of others. Feedback can be used to make needed improvements but
it is also important to recognize the source the feedback came from.
With the ease of email, you may be typing and hitting send without really thinking about what you’re saying. These online
courses from CBT Direct cover many of the essentials of electronic communication, including what to send and what not to send
and how to optimize your email at work.
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides,
at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation,
empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence,"
often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about these specific
characteristics and how they influence every area of your life.
In this course, you will explore ways to gain clarity and conviction about what you want and why you want it, as well as how to
create opportunities to get it. You'll have a chance to assess your values and beliefs about negotiating and examine how
negotiating opportunities are connected to personal and professional growth and well-being.
It’s been said that public speaking is one of the most feared things to do, but it doesn’t have to be that way. Presentation
is required for many positions that you may hold and it takes skills that need to be learned and practiced to become proficient.
This course prepares learners interested in the development of effective business cases. You will learn what a business case
is and when one is used, what research you need to do before you start to write a business case, and what information should be
included in your business case.
When engaging in international business, there are many cultural barriers to successful negotiations that can, if violated, land
you back on the airplane to home. This course will help you understand the critical importance of developing skills in cultural
understanding before you get on the plane.
When you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it-will not cause
offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and
consider body language, gestures, and active listening.
In the corporate world, when it comes to getting results when you have no authority, it is imperative that you play your best hand.
In this course, you'll learn how.
This course will provide the necessary tools to be able to handle calls with confidence and professionalism.
Let’s face it, some attitudes and tactics are inappropriate in the workplace. Discover the most important issues of etiquette –
what to do, what not to do and when and where to do it.
This course provides the learner with critical information about making a good impression when communicating over the telephone.
It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important
non-verbal actions that are present in most telephone interactions.
This course will present you with information that will help you improve the quality of your meetings. It will help you develop
strategies necessary for preparing effective business meetings, by carefully considering the importance of all the components of
the meeting, including people, place, purpose, time, agenda, and atmosphere.
This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and
processes to help you identify difficult people to cope and communicate with them.
